Our Services

Customers expect professional, consistent service, support and information every time they interact with you. Solaris System offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle—revenue-generation; customer care; retention; technical support; receivables management(collections) and back office (item processing).

We recognize no one solution can meet the needs of every business—each has different solution requirements depending upon strategic objectives and future plans. As such, our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business.

In addition, we have developed industry-specific competencies that allow us to respond to unique demands and opportunities in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible with your unique business goals.

    24/7 Support Team & Workspace Rental

    We provide 24/7 technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

    Support medium will be as followed:

    • Tele-conference via Skype
    • Remote Desktop
    • Phone
    • Email
    • Instant Messaging

    Project Management Consultancy

    Commitment from a project manager and responsible project management are the essential keys to any successful enterprise delivery. Regardless of how precisely planned a scheme is, without the competent supervision, excellent communication skill and coordination at all phases of the implementation, any project is likely to become the next failure.

    In Solaris System, we have the experience to meet the challenges of any software project management that you are undertaking, locally and internationally. Typically our project management service includes :

    • Project planning

      Aimed to agreeing terms and reference of the project plan, scope of work, objectives and approach as well as defining criteria, measurement of success.
    • Project management

      Whereby BAE will be accounted for the availability of a project manager with relevant skills and experience to take responsibility for the management of the project (resource planning, development monitoring, escalation, financials, ....).
    • Post implementation review

      including reporting on delivery, outlining learning points and making recommendations on improvements.